My Hotel Bugbears - A receptionist's welcome.
MY HOTEL BUGBEARS…
“Did you have a good journey?” “Did you have a good journey?” “Did you have a good journey?” Please, please, please, dear receptionists, think of something else to say when your weary guests walk in.
There is only one answer that the guest is expected to give, and that is “Yes, thank you”. If you dare to tell the truth and say “`No, actually, I didn’t. We sat in a traffic jam for two hours”, it goes down like a lead balloon. “Oh,” says the receptionist, with hardly a flicker of interest. “that’s a shame”. Honestly, why did you ask in the first place?
Written by Fiona Duncan
